Welcome to chat.

I called efax to cancel my faxing service - didn’t get used much. Just though I would log the experience.

The session has been accepted.

{mickey}

please cancel my account

{- Albert S.}

Hello, Mickey. Welcome to j2 Global online support. I am Albert, your online Live Support Representative. How may I assist you?

{- Albert S.}

I am sorry to hear that you wish to cancel. Please provide me your Fax number as well as the PIN for verification.

{mickey}

eFax Number: 1-248-927-0308 PIN: 6722

{- Albert S.}

Thank you for providing your information. Please give me a moment while I go through your records. In the meantime, please type the number corresponding to your reason for cancellation:1) Moving to another provider 2) Bought a Fax machine 3) Business or role changed 4) Short term project completed 5) Financial reasons 6) Problems with Faxing or Billing 7) Dissatisfied with Quality of service Too Costly

{mickey}

8

{- Albert S.}

Thank you for waiting. I have just located and verified your account.

{- Albert S.}

Mickey, I can understand that currently you are finding it expensive to pay the monthly fees. In the current situation as a special consideration, we will waive off the monthly fee for two months. This way you will be able to keep your account, which will enable you to send and receive faxes. You will also be able to use all of our services and re-evaluate it for your faxing needs. During this period, you will not be charged any monthly fee. We are suggesting this so that you can give it a second thought, as you will not be paying $16.95 for the next 2 billing cycles.

{- Albert S.}

Your eFax account will be credited with $33.90 so that you may utilize our services without being billed our monthly fee for the next two billing cycles.

{- Albert S.}

Since you will not be charged any monthly fee for the next two months you may keep the account till then. If at all you find that you need our services during this period, then you will still have the account. If however, you still feel that you do not have any use for our services by the end of the two months credit period, then you can always contact us back anytime. Do you like that ?

{mickey}

no, thanks

{- Albert S.}

Mickey, I completely understand your wish to discontinue, since you have already paid for the month, I suggest you to retain this number at least till the end of two months credit offer as you will not be charged any monthly fee for the two months. As a good will gesture to continue our association we will offer you an additional gift balance of $10 along with the monthly credit which will enable to send up to 100 additional fax pages free of cost(per page per minute within US & Canada).

{- Albert S.}

During this two months credit period, you can keep this service active and if you use it once in these two months we will be more than happy that we were able to serve you.

{- Albert S.}

At the end of the 2 months credit period, if you feel that the fax number does not serve your purpose, you can get back to us immediately without any further obligation to stay back. We are available 24 hours a day and 7 days a week. Please feel free to contact us at any time.

{mickey}

have you canceled my billing?

{- Albert S.}

Mickey, please go through the response as in the above offer your efax account will be credited with $33.90 so that please be assured that you will not be charged any monthly fee for the next 2 billing period. Only usage charges are applicable for sending faxes if any.

{mickey}

I am sorry, my chat must not have come through clear enough. REIMBURSE 4 MONTHS OR CANCEL MY ACCOUNT. thanks!

{- Albert S.}

All right Mickey, I respect your decision and will cancel your account immediately.

{- Albert S.}

Is there anything else to assist you with, today?

{mickey}

no, did you reiburse my account or just cancel it?

{- Albert S.}

Mickey, I have cancelled your account and as per the records you are applicable for the refund of $16.95 which will be credited to your credit card.

{mickey}

thank you kindly!

{- Albert S.}

You’re welcome.

{- Albert S.}

It was indeed a pleasure assisting you.

This entry was posted on Wednesday, September 19th, 2007 at 11:49 am and is filed under Customer Service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.